Q – Can I use more than one receiver at the same time for my subscription?
A – Only one receiver can operate at the time. Using a second receiver will shut down the subscription.
Q – Are all channels in HD format?
A – We have a mixture of SD and HD channels. There is no list for it as these things change daily.
Q – Which channels do you have?
A – You can view our Channel List from the top website menu or from HERE
Q – Why have I not received my subscription line?
A – You MUST fill in the form here otherwise we will not be able to find your payment.
Q – Can I test other channels than the channels provided on the Test Line?
A – All channels we have are included in the test line provided.
Q – There are some packages on my subscription that I don’t want to have. Can I delete them?
A – If you tell us which packages (not channels) you don’t want we will remove them from your subscription.
Q – Can I change the type of my receiver?
A – If there is a need for it, email us and we will have it changed.
Q – Do you provide refunds?
A – No refunds are provided.
Q – Can you reactivate my subscription if it was misused and shut down?
A – No reactivation will be made if we see that you broke our rules.
Q- Can I watch anywhere and any country?
A- Yes, you can watch from anywhere as long as you have sufficient internet speed.
Q- What is the minimum internet speed needed.
A- We suggest at least a very stable 12mbs internet.
Q- When will my subscription be blocked and deleted
A- If you misuse the subscription, use by trying to re-stream, use it on 2 receivers or on a server then we will delete it and there will be no refund.
Q- Why do you suggest not to use a Proxy or VPN?
A- So far we have not seen a VPN or Proxy that was reliable enough for streaming.
Q- Are all Mag devices supported?
A- All Mag devices we have tried seem to work fine.